Terms of Service

These terms are a contract between you and Cartographer ApS ("we", "us") for the use of Buzzer — the web app at https://go.usebuzzer.com, the widget, email channels, help centers, mobile apps, API and MCP server, and anything else we offer under the Buzzer name (together, the "Service"). Our Privacy Policy explains how we handle data and forms part of these terms.

We've tried to keep them readable. Margin notes explain the reasoning where a clause might otherwise look like boilerplate; the notes aren't binding, the clauses are.

Acceptance

By creating an account, joining a workspace, or using the Service, you agree to these terms. If you're doing so for a company, you confirm you have authority to bind it, and "you" means the company. If you don't agree, don't use the Service.

Accounts and workspaces

You must give accurate information and keep it current. Keep your credentials, API keys and connector tokens confidential — you're responsible for everything done through them until you tell us they've been compromised.
A workspace's admins control who's in it and what they can do. We act on an admin's instructions about the workspace and its data, including closing it.
You must be at least 18 to open an account.

Acceptable use

Don't use the Service to:

break the law or help anyone else break it, or infringe anyone's rights;
send unsolicited bulk messages, or otherwise use the email and widget channels in ways that violate anti-spam law or your recipients' reasonable expectations;¹
upload or transmit malware, or probe, scan or test the vulnerability of the Service without our written permission;
circumvent usage limits, access controls, or approval gates you've configured for Buzz;
impersonate any person or organisation, or misrepresent an AI-generated message as a human one where the law requires disclosure;
reverse engineer, copy or resell the Service, or build a competing product using it;
interfere with other workspaces or with the Service itself.

We may investigate suspected violations and take reasonable steps to stop them, including removing content and suspending access.

Your content and your customers' data

You keep ownership of everything you put into Buzzer: conversations, knowledge-base content, files, playbooks, configuration, and the data your end users share with you. You grant us a licence to host, process, transmit and display it only as needed to provide the Service and as described in the Privacy Policy. That licence ends when the content is deleted or your workspace closes, subject to the retention periods there.

For your end users' personal data, you are the controller and we are your processor. You're responsible for having a lawful basis to collect it, for giving your users the notices the law requires (including about automated assistance), and for honouring their rights. Our data processing terms apply to that processing and we'll sign a DPA on request.

You confirm you have the rights you need in everything you upload or connect, and that your use of the Service doesn't infringe anyone else's.

Buzz and AI features

Buzz is an AI agent. It's good at its job and it is not infallible.²

You decide what Buzz may do. Whether it replies automatically, drafts for review, calls tools, or updates records is your configuration, and anything you route through an approval gate waits for a human. You're responsible for how you configure it and for what you approve.
Review before relying. AI-generated content can be inaccurate, incomplete or out of date. Don't treat it as professional advice — legal, medical, financial or otherwise — and don't let it make legally significant decisions about people without meaningful human review.
Outputs are yours. As between us, you own the outputs Buzz produces for you, and you're responsible for them once they go to a customer.
Models change. We may upgrade or replace the underlying models to improve quality, cost or availability. We'll keep the Privacy Policy's sub-processor list current when that happens.

Connectors, tools and integrations

You can connect Buzzer to third-party services (MCP servers, CRMs, ticketing and billing tools, your own APIs) and plug Buzzer's MCP server into your own assistants. Those services are governed by your agreements with their providers. When you enable a connector you authorise us — and Buzz, within the permissions you set — to exchange data with it on your behalf. We're not responsible for third-party services, and we may disable a connector that misbehaves or threatens the Service.

You may only route email addresses and domains into Buzzer that you control or are authorised to use, and only embed the widget on sites you control. You're responsible for the content your team and Buzz send through those channels and for complying with the laws that apply to them.

Fees and billing

Paid plans are billed as shown at sign-up or in your order form, in advance for each billing period, exclusive of taxes. Payments are processed by Stripe; we don't see or store your card details. Fees are non-refundable except where the law says otherwise or these terms say so. If a payment fails we'll let you know and may suspend paid features until it's settled. We can change prices with at least 30 days' notice; changes apply from your next billing period. Free or trial tiers may be changed or withdrawn at any time.³

Term, cancellation and closure

These terms apply for as long as you use the Service. You can close your workspace at any time from settings or by emailing us; export anything you want to keep first. Paid subscriptions run to the end of the current billing period.

When a workspace closes we delete its data on the schedule in the Privacy Policy. Sections that by their nature should survive — ownership, liability, indemnity, confidentiality, governing law — do.

Suspension and termination by us

We may suspend or terminate access if you materially breach these terms, if we're legally required to, if your use poses a security or operational risk to the Service or other customers, or if an invoice is more than 30 days overdue. Where practical we'll warn you and give you a chance to fix it first. We may also retire the Service or a feature on at least 60 days' notice, with a pro-rata refund of prepaid fees for the unused period.

Warranties and limitation of liability

The Service is provided "as is". To the extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we don't promise the Service will be uninterrupted or error-free, or that Buzz's outputs will be accurate.

To the extent permitted by law, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, however caused. Our total liability for everything arising out of these terms in any 12-month period is capped at the fees you paid us in that period.⁴ Nothing here limits liability for fraud, gross negligence, wilful misconduct, death or personal injury, or anything else that can't be limited by law.

Indemnity

You'll defend and indemnify us against third-party claims arising from your content, your end users' data, your use of the Service in breach of these terms, or your violation of law. We'll defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property — provided you tell us promptly, let us control the defence, and cooperate. If such a claim arises we may modify the Service, obtain a licence, or, failing those, end your subscription and refund prepaid unused fees.

Confidentiality

Each of us will keep the other's non-public information confidential and use it only to perform under these terms, for as long as it stays non-public. Disclosure required by law is allowed with notice where lawful. Your content is your confidential information; our confidential information includes the non-public parts of the Service.

Changes to these terms

We may update these terms. For material changes we'll email workspace admins at least 30 days before they take effect; continuing to use the Service after that is acceptance. If you don't agree, close your workspace before the change takes effect and we'll refund any prepaid fees for the period after it.

Governing law

These terms are governed by the laws of Denmark, and any dispute goes to the courts of Copenhagen, Denmark, except where mandatory consumer law gives you a different forum. If part of these terms is unenforceable the rest stays in force. These terms, the Privacy Policy, any DPA and any order form are the whole agreement between us about the Service.

Contact

Cartographer ApS, company number DK46298578, Æbeløgade 23, 3TV, 2100 København Ø, Denmark. Email hello@usebuzzer.com.

Buzzer sends and receives email on your behalf. If you use that to spam, it's our sending reputation that burns — so this one isn't negotiable. ↩
This isn't a disclaimer for show. A language model produces likely text, not verified fact. The product is built around that — confidence thresholds, drafts-not-sends, approval gates — and these terms ask you to use those controls rather than switch them all off and hope. ↩
Billing is deliberately not baked into these terms — plan names, limits and prices live on the pricing page and your order form so we can change them without rewriting the contract. ↩
A cap at "what you paid us" is standard for software priced like this — the alternative is pricing every plan as if it carried unlimited liability. It doesn't touch the carve-outs that the law says can't be capped. ↩